Business Membership Agreement

1. Parties and subject

This Business Membership Agreement (the "Agreement") is made between […] (the "Service Provider"), which operates the Çorlu Sosyal Şehir app and the web business panel attached to corlucepte.com (the "App"), and the natural or legal person who opens a business record in the App or acts on behalf of a business (the "Business"). The Agreement is layered on top of the Terms of Use; the Terms of Use, the Privacy Policy and the Community Guidelines also apply to the Business, and in case of conflict this Agreement prevails on business-specific matters.

• Service Provider: […], […], […]
• Contact: […] / destek@sosyalsehir.com

The App is installed for one city only; this Agreement covers the business record in the Çorlu installation. The installation's membership fees and any special arrangements made with the city administration are annexes to this Agreement.

2. Registration, representation and verification

• A business record may be opened by a resident signed in to the App or directly as a business login from the web business panel. The person opening the record declares that they are authorised to represent the Business and that the legal name, address, tax and contact details given are correct.
• Every record passes the approval of the city administration. The city administration may request documents, reject the record or suspend it with reasons after approval. Approval is not a confirmation of the lawfulness of the Business's activity; the Business is responsible for the necessary licences, permits and documents.
• The Business must keep its category, opening hours, address, phone, menu and price information up to date. A misleading category choice and a false address are grounds for suspension of the record.
• More than one record may not be opened for the same business. A separate record may be opened per branch.

3. Publication rule (the listing gate)

The Business's profile, products, campaigns and posts are publicly visible only as long as the following conditions are met together: the record must be approved and there must be a running package, or the city administration must have expressly granted the Business an exemption. When these conditions are not met the profile drops out of the public lists, search and map; access to the Business's panel and its data are preserved.

A Business without a package cannot use follow, messaging, comments, posts, check-ins, GALA or SAHNE under its business identity and sees a notice to that effect in the panel. When a package starts, these features open at the same time.

4. Packages

• Packages are periodic (weekly, monthly, yearly) and give the Business the right to publish together with the features listed in section 3. Package contents and prices are set by the city administration and announced in the panel.
• One package runs in a Business at a time, whatever its source.
• Package through a store: a package bought in the App through the App Store or Google Play is an auto-renewing subscription; the merchant is the store and cancellation and refunds are subject to the store's rules. A store subscription is tied to the store account of the person who bought it; a package cannot be bought for a second business with the same store account.
• Package by card (web business panel): if the city administration has opened card sales, the Business may buy a prepaid period from the web panel through iyzico or PayTR. In this sale the merchant is the Service Provider; the Distance Sales Agreement and the Preliminary Information Form apply. There is no automatic renewal: the package ends at the end of the period, and the Business is reminded 7, 3 and 1 days before the end. If the same plan is bought again while it runs, one period is added to the duration.
• A package cannot be bought by card while a store package is running. If a store package starts during the payment, the card payment is not granted and a full refund is opened automatically.
• The city administration uses the test mode of card sales only with its own account; test records do not count as revenue and grant the Business no entitlement.
• An exemption granted by the city administration may be withdrawn during a package period; an exemption is a discretion, not a right.

5. Advertising products

Independently of its package the Business may buy one-off advertising products: a boost in the lists (7 or 30 days), an ad on the home story rail (3, 7 or 14 days), a home-page banner (7 or 14 days) and a single sponsored push send to the whole city.

• Advertising products are bought as consumables from a store or as one-off card purchases; none of them renews.
• Story, banner and push contents pass the approval of the city administration before publication. For content that is not approved, a card payment is refunded automatically; for a store payment the Business applies to the store.
• Advertising content must comply with the Community Guidelines, advertising legislation and the rules of fair competition; content that disparages a competitor, gives a misleading price or uses unauthorised imagery is rejected.
• A sponsored push goes under the App's name to residents whose Businesses module notifications are on, and the number of sponsored sends per day is limited; the Business has no access to the user list.

6. Orders and provision of services

• The Business itself turns food order-taking on and off with the order intake switch on its business profile in the business panel and in the App; no separate approval of the city administration is required, and the only case in which the switch cannot be turned on is a city administration that has closed the food module. To sell flowers the Business joins the flower module from the panel. An order is forwarded to the Business through the App; the Business confirms, prepares and delivers it or rejects it with a reason. The detailed rules for food orders are in the Food Order and Delivery Agreement and those for flower orders in the Florist Sales and Delivery Agreement; the Business is deemed to have accepted those agreements before it starts using the module concerned.
• Payment is made directly to the Business on delivery, in cash or by card. The Service Provider does not collect the order amount, takes no commission on orders and issues no invoice on behalf of the Business. Issuing an invoice or receipt to the consumer is the Business's obligation.
• The order contract is formed between the consumer and the Business; responsibility for the quality, hygiene, delivery time and price of the product and for the rights arising from consumer legislation lies with the Business.
• For every delivered order the consumer may write one review; reviews pass moderation and count towards the Business's rating. The Business may not pressure a customer to delete a review.
• Quote and booking relationships in the tradesmen, lodging, dormitory, event and other modules are subject to the same principle: the App is an intermediary, the contract is between the Business and the customer.
• Taxi businesses attach their drivers to their own record; every driver separately accepts the Driver Service Agreement. The Business is responsible for a driver's conduct within its own internal relationship.

7. Content and intellectual property

• The logo, photographs, menu, product descriptions, campaigns and posts the Business uploads are the Business's responsibility; the rights in them are deemed to belong to the Business or to have been licensed.
• The Business grants the Service Provider a royalty-free, non-sublicensable right to display this content in the App, on the website, in share links and on the surfaces the city administration uses to promote the city.
• The Service Provider's brand and the App's design and software are not transferred to the Business; the Business may use them only to announce its presence in the App (for example the phrase "find us on Çorlu Sosyal Şehir" and the QR code).

8. Staff accounts

• The business owner may define staff accounts for employees. A staff account can perform order management and coupon verification only; packages, payments, advertising and business details are within the owner's authority alone.
• Actions taken from a staff account are deemed taken on behalf of the Business. Removing the account of an employee who has left is the Business's responsibility.
• Messages written to the Business are seen by the owner and the staff; the Business uses the personal data in these messages only to provide the service and does not retain it for any other purpose.

9. Influencer marketplace

If the city administration has opened the influencer module, the Business accesses the listings of the city's content creators only under its business identity and contacts a creator through in-app messaging.

• Follower counts, view and engagement figures in the listings are the creator's own declaration; the Service Provider does not verify them.
• There is no price field in the App; the terms of a collaboration are agreed by message between the Business and the creator, and the contract is formed between the two. The commission the creator pays the Service Provider on collaborations made through the App is governed by the marketplace agreement the creator accepts separately; this Agreement imposes no commission obligation on the Business.
• The Service Provider is not responsible for agreements made outside the App, for payments or for work not delivered. The Business must comply with advertising and labelling legislation (for example the "collaboration" disclosure).
• The city administration may require a package for access to the marketplace; when that requirement is on, a Business without a package sees the listings redacted.

10. Data protection

The Business processes its customers' data such as name, address and phone only to fulfil the order; it may not build a marketing list from it, transfer it to third parties or keep it beyond the legal retention period after the order is completed. With regard to this data the Business is a data controller in its own right and the KVKK obligations are its own. The data the Service Provider processes is set out in the Privacy Policy.

11. Fees, invoices and taxes

• In store sales the invoice is issued by the store. In card sales the invoice is issued by the Service Provider according to the invoice details the Business gives in the panel; the Business is responsible for their accuracy.
• Prices are shown including VAT. The city administration may change prices; a change does not affect a running period and applies from the next period.
• Cancellation and refund conditions are governed by the Cancellation and Refund Policy.

12. Suspension and termination

• The Business may close its record from the panel at any time. Closure gives no right to a refund of a running package; a store subscription must be cancelled separately in the store. The linked personal account cannot be deleted before the business record is closed.
• The Service Provider may suspend or terminate the record in case of breach of this Agreement, the Community Guidelines or the law, repeated consumer complaints, fake content or payment abuse. In a serious breach termination without notice is possible.
• On termination the Business's past order and review records may be kept in anonymised form to protect consumers' rights.

13. Liability and governing law

The Service Provider is an intermediary; it is not liable for the goods and services the Business offers, for disputes between the Business and its customers or for outages of third-party services. Except for intent and gross negligence, the Service Provider's liability is limited to the amount the Business paid in the last twelve months. This Agreement is governed by the law of the Republic of Türkiye; the courts and enforcement offices at the Service Provider's place of residence have jurisdiction over disputes. When the Agreement changes, notice is given in the panel and the Business may be asked to accept it again.