Cancellation and Refund Policy

1. Scope

This policy governs the cancellation and refund of digital products and services purchased through the Çorlu Sosyal Şehir app and the corlucepte.com site. The service provider is […]; for questions, destek@corlucepte.com. The app is installed for one city only; this policy covers the Çorlu installation.

There are two separate sales channels in the app, and the refund rules differ by channel:

• Store purchases: every purchase made in the app through the Apple App Store or Google Play. In these sales the merchant is the store; the store collects the payment.
• Card purchases: only the purchases businesses make from the web business panel through iyzico or PayTR. In these sales the merchant is the service provider.

Food, flower and other orders are outside this policy: payment is made directly to the business on delivery, the order contract is between you and the business, and cancellation and refund requests are addressed to the business. Since the app does not collect the order amount, it cannot refund it.

2. Store purchases (App Store and Google Play)

• In store purchases the merchant is the store and the authority to refund lies with the store. The service provider cannot refund an amount collected by Apple or Google; you must send your refund request directly to the store. On Apple this is done through Apple's "report a problem" page and account settings; on Google Play through the order history and Play support channels.
• The store's refund decision and timing are subject to the store's own policy. When the store refunds a purchase, that information reaches us and the related entitlement (subscription, tick, star, ad) is closed from the refund date.
• Refund requests for store purchases sent to the service provider are answered by directing you to the store; this is not a rejection but a statement of where the authority lies.
• The store price is the list price including VAT; the store may round it to its own tier. Differences of a few kuruş are not grounds for a refund.

3. Auto-renewing subscriptions

Business packages, the blue tick and GALA Star bought from a store are auto-renewing subscriptions.

• Unless cancelled, the subscription is renewed by the store at the end of each period and the fee is charged to your store account.
• You can cancel only from the subscription settings of the store you bought from: on iOS Settings → Apple account → Subscriptions, on Android Google Play → Subscriptions. Deleting your account in the app, uninstalling the app or closing the business record does not cancel the subscription.
• Cancellation does not cut the current period: your subscription stays open until the end of the period and then does not renew. No refund is made for the remaining time because you cancelled mid-period.
• If you want a refund for a renewed period you must send the request to the store; Apple and Google evaluate requests made shortly after the renewal date by their own criteria.
• A subscription group can hold only one product at a time: changes such as moving from monthly to yearly are prorated and applied by the store under its own rules.

4. Card purchases (web business panel)

Card purchases are prepaid periods: a single payment buys a single period (package) or a single duration/count (advertising product), there is no automatic renewal, and the entitlement ends by itself when the period is over.

• There is no right of withdrawal. The purchased entitlement is granted as soon as the payment is approved and its performance begins at that moment; under Article 15 of the Regulation on Distance Contracts there is no right of withdrawal for instantly performed digital services. You confirm on the payment page that you know this.
• Cases refunded automatically and in full: if the entitlement cannot be granted although the payment was received (for example because a store package started during the payment); if the amount, currency or order id reported by the payment institution does not match the record; if the city administration rejects your story, banner or push content. These refunds are opened without a request from you.
• Refunds at the city administration's discretion: the city administration may refund a payment partly or fully with reasons; on a full refund it may choose to end the package immediately. You can send your request to destek@corlucepte.com or through the panel; a refund for unused time is a discretion, not a right.
• Cases not refunded: the remaining time of a running package or advertisement; entitlements ended for breach of the content rules; the remaining time when you close the business record yourself; suspension or termination of the business record for breach of the Business Membership Agreement.
• How refunds are made: the refund goes through the payment institution that received the payment, to the card the payment was made with. The total refunded for one payment cannot exceed that payment's amount. When it appears on your card depends on your bank; the service provider is not responsible for delays after it has passed the refund to the payment institution.
• While you have a held payment or an incomplete refund, and for 24 hours after a refund is opened, you cannot start a new card payment.
• If your bank later reverses a payment (chargeback), the related entitlement is stopped.

5. One-off advertising products

Boosts, story ads, home-page banners and sponsored push sends are consumable products; they are bought once, from a store or by card, and do not renew.

• If content that requires approval (story, banner, push) is rejected by the city administration: if paid by card, a full refund is opened automatically; if paid through a store, you must apply to the store for the refund and your panel tells you so.
• If an approved and published advertisement is ended at your request before it expires, the remaining time is not refunded.
• A sponsored push cannot be refunded once it has been sent.

6. Blue tick

The blue tick is a paid profile badge and is bought only from a store, as an auto-renewing subscription; it is not sold by card.

• Cancellation and refunds follow the subscription rules in section 3.
• If the badge is removed by the city administration for a breach of the Community Guidelines, the amount paid is not refunded.
• When you delete your account the badge is dropped but the subscription continues in the store; cancel it in the store first.

7. GALA Star

GALA Star is the paid tier of the GALA live map and is bought only from a store, as an auto-renewing subscription; it is not sold by card.

• Cancellation and refunds follow the subscription rules in section 3.
• If you are removed from GALA for a breach of the Community Guidelines, the amount paid is not refunded; you must cancel your store subscription yourself.
• If the city administration closes the GALA module entirely, you can send a refund request for the remaining period to the store; the service provider supports that request with the store.

8. Closing an account, closing a module

• When you delete your account your running store subscriptions are not cancelled and not refunded; cancel them in the store before deleting.
• When you close the business record no refund is made for a running package bought by card.
• If the city administration closes a module, you can address a refund for your running store entitlements tied to that module to the store, and for your entitlements bought by card to the service provider; entitlements bought by card are refunded in proportion to the remaining time.
• If the app is discontinued entirely, running entitlements bought by card are refunded in proportion to the remaining time; store subscriptions are ended under the store's rules.

9. Requests and objections

Send your refund requests and objections to destek@corlucepte.com, stating the channel the purchase was made through, the date and the product. For card purchases you can see the payment status in the panel and query the status of a payment that was not granted. Requests are answered within fourteen days at the latest. If you qualify as a consumer, your right to apply to the Consumer Arbitration Committee and the Consumer Court is reserved. When this policy changes the version date is updated; running purchases are governed by the conditions in force on the date they were made.